Terms & Conditions

Welcome to Wright Windows. By accessing or using our website, products, or services, you agree to the following Terms & Conditions. Please read them carefully.

1. Introduction
These Terms & Conditions govern your use of our website and any purchases, enquiries, or services provided by Wright Windows. By using our site, you confirm that you accept these terms and agree to comply with them.

2. Use of Our Website
You agree to use this website only for lawful purposes and in a way that does not infringe the rights of others.
You must not:
Misuse the site or interfere with its functionality
Attempt to gain unauthorised access
Upload harmful or malicious code
We reserve the right to update or modify the website at any time.

3. Product Information
We make every effort to ensure product descriptions, images, and specifications are accurate. However:
Colours may vary depending on your screen
Measurements provided are approximate
Product availability may change without notice
For exact specifications, please confirm details with our team before placing an order.

4. Quotes & Pricing
All quotes are valid for the time period stated in the quotation email or document.
Prices may change due to material costs, customisation, or installation variations.
Additional charges may apply for unforeseen installation complexities.

5. Orders & Payments
Once an order is confirmed:
A deposit may be required before manufacturing begins
Final payment must be made before or on the day of installation
Custom-made products cannot be cancelled once production has started
Failure to complete payments may cause delays or cancellation of the order.

6. Installation Terms
Our installers will complete the work professionally and safely.
Customers agree to:
Provide clear access to the installation area
Ensure no obstacles or hazards exist
Obtain any required permissions (e.g., planning permission)
We are not responsible for delays caused by weather, access issues, or factors outside our control.

7. Warranty & Guarantee
Our products may come with manufacturer warranties and guarantees.
These generally cover:
Manufacturing defects
Hardware performance
Frame and glazing durability
Warranty does not cover damage caused by:
Misuse, accidents, or improper maintenance
Structural issues in the property
Natural wear and tear
Modifications made by third parties
Please refer to your specific product warranty for full details.

8. Returns & Refunds
Because our windows and doors are custom-made, returns are not accepted unless the product is faulty or incorrect based on your confirmed order details.
We will repair or replace faulty items in accordance with your warranty terms.

9. Limitation of Liability
Wright Windows is not liable for:
Losses caused by delays beyond our control
Accidental or consequential damages
Issues resulting from customer negligence
Our maximum liability is limited to the amount paid for the product or service.

10. Privacy & Data Protection
We respect your privacy. Any personal data collected through this website or during the order process is handled in accordance with our Privacy Policy.

11. Third-Party Links
Our website may contain links to third-party sites. We are not responsible for the content, accuracy, or policies of these external websites.

12. Changes to Terms
We may update these Terms & Conditions at any time. The latest version will always be available on this page.